Local voices: Q3 October - December 2023

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Summary of report content

Healthwatch Bristol report on the key statistics and themes in the feedback they received in Q3 2023/24.  During this period they heard from 212 people.

The report looks at:

  • Sentiment
  • Demographics
  • Primary care feedback
  • Secondary care feedback
  • Urgent and emergency feedback
  • Public health and social care feedback
  • Community care feedback
  • Mental health services feedback
  • All Themes and Sub-themes with Feedback Sentiment
  • Provider responses about the previous quarter’s report

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
NHS 111
Optometry services/opticians
Patient Transport and NEPTS
Pharmacy

Details of people who shared their views

Number of people who shared their views
212
Did you find this attached report useful?
0
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