Enter and view: Crossways Residential Home
Download (PDF 901.3 KB)Summary of report content
Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Walsall visited Crossways Residential Home on 27/04/2018.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the feedback received was mostly positive and the staff are striving to provide a high standard of care for the residents. The staff and management are endeavouring to put the residents at the centre of the service provision and there is a strong sense of community. The recent change in management is having a positive impact on service provision and resident experience.
The recommendations within the report state to develop best practice and plans for awareness of trip hazards. Review how activities are coordinated, possibly through a dedicated individual. Revisit in the future following planned refurbishment. Consider staff vs resident ratio to facilitate increased one to one care time.