Enter and view: Pelsall Hall Care Home

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Walsall visited Harden Hall on 28/03/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the feedback received was mostly positive and the staff are striving to provide a high standard of care for the residents. The staff and management are endeavouring to put the residents at the centre of the service provision and there is a strong sense of community. Some improvements are still possible, albeit that changes are already underway following the recent change in management, we have highlighted these below.

The recommendations within the report state to promote use of hand sanitisers with a few more in dining areas. Display site safety rules / emergency procedures in Reception. Alternatively, have emergency procedures on the back of visitors’ badges. It might be advisable to have anti-slip mats in baths. Consider consulting with Relatives and Carers as to whether more Consultation meetings would be beneficial. The range of activities might be shared as good practice.