Older adults with care needs integrated care

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Summary of report content

Healthwatch Tower Hamlets has, over the last 12 months, carried out a research project on the experiences of adults with social and health care needs in the borough including domiciliary care, home adaptations for people living with as disability or reduced mobility, sheltered housing, community services such as day entres or older people’s clubs and medical services such as district nurses, chiropody, GPs and hospital services.

In order to engage with tower hamlets residents on their care needs they carried out a variety of research activities.Healthwatch Tower Hamlets engaged with over 400 adults in Tower Hamlets to gather their experience of integrated social and health care services.

Their overarching recommendation is to consider developing Integrated Care Clinics for people with similar care needs or conditions based in their GP Practice or at Mile End Hospital. They could meet regularly for clinical care, information and peer support with the aim to both empower people to manage their care and also to provide them with local networks.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Cost and funding of services
Public consultation and engagement
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Other
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Assisted living/Extra Care housing services/Supported housing
Day care centre (social care)
Home care/domiciliary care including personal assistants and personal budgets
Name of service provider
NHS Tower Hamlets CCG

Details of people who shared their views

Number of people who shared their views
424
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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