Enter and view: NHS Diabetic Eye Screening at Asda Oldbury
Download (PDF 463.48 KB)Summary of report content
Healthwatch Sandwell undertook an enter and view visit of the NHS Diabetic Eye Screening service at Asda Oldbury Superstore on 3 October 2023. They spoke to 10 patients and observed the environment.
Patients were spoken to in the waiting area. 70% had waited up to 4 weeks for their appointment. The majority of patients had obtained their appointment via their GP.
While waiting for their appointment 80% knew who to contact if they had a query. 80% of patients found the booking system ‘easy’.
The majority of the patients had no problems finding the clinic and had received clear directions, however, 20% struggled to get to the venue as it is not close to their home and had to book a taxi.
100% found all the information they received about their appointment clear and easy to understand. All patients had received a letter about their appointment and a reminder text of the appointment. Patients appreciated having a text to remind them of their appointment.
Patients described staff as empathetic and professional. 60% found the staff ‘understanding’ and 40% ‘very understanding’. 100% were happy with this service and rated it as ‘excellent’. 60% stated that all their questions were answered.
The report contains recommendations and a response from the service provider.