Quarterly report (January - March 2018)

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Summary of report content

The report highlights the work of Healthwatch Torbay from January - March 2018.

The key findings in report inform: Healthwatch Torbay met hundreds of local people at over 12 community events. Social media users have seen Healthwatch Torbay posts nearly 80,000 times. Over 150 people have reviewed over 40 different services on Healthwatch Torbay website. Healthwatch Torbay received over 30 public enquiries, issues or concerns. Healthwatch Torbay taken part in 3 enter and view visits to local health and/or social care services. Healthwatch Torbay escalated 14 serious complaints or concerns to other organisations. Healthwatch Torbay released 2 feedback reports on areas including Torbay Carers Services. Healthwatch Torbay released 2 feedback reports on areas including Torbay Carers Services.

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General details

Local Healthwatch
Healthwatch Torbay
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Other
Care home
Community Mental Health Team (CMHT) and specialist MH services
Maternity care
District nurse and community nursing
Name of service provider
Not known

Details of people who shared their views

Number of people who shared their views
157
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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