Enter and view: Waters Edge Care Home

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Staffordshire visited Waters Edge Care Home, on 15/10/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found that this residential home was well run and a happy place to live. Consideration had been made of residents needs and there were a number of activities to stimulate the people. Being part of a research project shows that the home is forward thinking and wants the best for the residents.

The recommendations within the report inform to continue satisfying the needs of the clients and maybe embedding further opportunities with staff to focus on issues of capacity and decision making maybe start a coaching scheme between senior and less experienced staff focusing on these areas. Possibly try role play with the staff team, exploring how it feels to be deprived of your liberty, or denied the right to make what other people might consider ‘an unwise decision’. Consider exploring staff practice and start a dialogue about whether a less restrictive option could be used and highlight less obvious forms of restriction that might not have been considered. Involve staff in Best Interests Decisions and capacity assessments as far as is possible, using their unique knowledge of residents, and engaging them with the processes of the MCA. Consider creating a wall display about the five principles of the MCA, asking staff to contribute examples of good practice under each. With regards to the plastic box on the floor which had cups, saucers.