Enter and view: Abbey Court Nursing Home

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Staffordshire visited Abbey Court Nursing Home, on 10/09/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found a very good standard to care in many different areas. The feedback given by residents and their relatives was extremely positive and complimentary about the home and the staff. Rooms varied in décor but we were told that this was because a refurbishment programme was in hand. There is a buzzer system in place but in the main this was for use by staff members although we were told that an attachment is available if needed and the resident is able to use it. Bedbound residents had a PIR mat alongside the bed and we were told that rooms are checked regularly. One room downstairs occupied by a lady didn’t have a toilet seat. We were subsequently told that this was because her status had changed and she now required nursing care therefore would not seeing the District Nurse and the cushioned toilet seat she required now had to be supplied by the Home. This was on order because the usual local supplier did not have one in stock. In the meantime an ordinary seat was to be put in place.

The recommendations within the report inform to collect suggestions and feedback from staff so that any issue they have can be considered by the management. The issue in the downstairs dining room having insufficient clean cups available is addressed and that attention is paid to ensuring that cutlery is clean and trays are properly cleaned between use.