Mersey Care NHS Foundation Trust Community Services – What You Told Us (January– March2023)

This is a report by Healthwatch Sefton. Mersey Care NHS Foundation Trust supported Healthwatch to visit local health centres across Sefton.

At these visits Healthwatch Sefton talked to patients, their family members and staff about their views and experiences of care in the health centres/clinics listed in the table below. A total of 127 reviews were shared about south Sefton community services.

Key findings were:

Phlebotomy Service (bloods) - you told us about booking appointments, with both positive feedback and concerns raised, as to whether this was a fair and inclusive system.

Podiatry Service (foot care) – you told us about booking appointments and appointment availability.You raised this as a concern, as did staff members.

Treatment & Care – 97% of the comments received were positive across the services.

Staff – 98% of comments about staff attitude were positive.

Facilities and Surroundings – 63% of comments received across the healthcentres / clinics were positive.

There are recommendations in this report. They are related to the areas above.

There are not follow up actions in this report. However the provider has responded.