Enter and view: Orchard Manor Care Home

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Summary of report content

This is an enter and view report from Healthwatch Cheshire East and Healthwatch Cheshire West. Representatives visited the Orchard Manor care home to observe the home and try to speak to residents and staff.

What was found to be working well.

• Relationships with residents.

• Activities involving varied days out.

• Caring and knowledgeable staff.

There are recommendations in this report.

• Work on making the Willow dining room more homely.

• Continue with the redecoration and refurbishment.

There are no follow up actions in this report. However the provider has responded.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
19
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