What We’ve Heard April to September 2023

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Summary of report content

This is a report from Healthwatch North Tyneside. It is a summary report of what has been heard between April and September 2023.

A total of 1742 contacts with the public, including face to face meetings, surveys, phone, email and an online contact form, were used to create this summary report.

Key areas that have been heard about include:

  • General Practice 
  • Medications and prescriptions
  • Dentistry
  • Travel and Transport 
  • Hospitals including Urgent & Emergency Care settings 
  • Mental health services 
  • Social Care
  • Providing Feedback 

There are no recommendations in this report.

There are no follow up actions in this report. However they do plan to continue engagement activities.

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General details

Local Healthwatch
Healthwatch North Tyneside
Publication date
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Engagement event
General feedback
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1742
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