Enter and view: Mill Hayes

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Staffordshire visited Mill Hayes Residential Home, on 05/03/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The atmosphere when we entered Mill Hayes was different from the last time Healthwatch Staffordshire visited. Staff were noticeably happier, more chatty and engaging with the residents. The decor was brighter, carpets had been replaced, new chairs purchased so the environment is now greatly improved. The positive changes at Mill Hayes are evident as soon as you enter the building and with the help and advice from the Consultant and the work of the management it appears to be a much pleasanter place to live.

Any future visits would like to see that the improvements are ongoing, to follow up on activities available to the residents. It is hoped that the improvements to the garden, with the new patio, seating, raised beds and greenhouse will have been able to be enjoyed by the residents. Healthwatch Staffordshire would also be interesting to see if the staff are receiving regular supervision.