Enter and view: The Mill House

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Summary of report content

Healthwatch North Yorkshire undertook an enter and view visit to the Mill House on 22 August 2023.  They spoke to 60 people.

Healthwatch found that, at the time of our visit, The Mill House was operating at a high standard. The care home building is a completely new, the staff are friendly and helpful, and the residents are well-cared for.

However, there were a few issues highlighted by the visit. The main findings were: a need to make some adaptions to encourage a more dementia friendly environment. This includes general improvements to signage as well as training and support of the staff team.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Anchor Hanover Group

Details of people who shared their views

Number of people who shared their views
60
Did you find this attached report useful?
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