One Sefton resident's story: Their experience with their health and social care providers

This is one person's story as shared with Healthwatch Sefton.

The account can be summarised in two ways:

This is what I experienced

• Who to turn to? Lack of direction and advice on what support is available and how to access it.
• Confusion when directed to websites with different links to follow.
• Lack of care and recognition for carers, we can help in situations and we should be recognised and supported to do this e.g. being able to support our loved one at meal times when in hospital.
• Not being kept informed of treatment and next steps.

There needs to be

• Clear signposting to Sefton Carers - for a range of support, guidance and knowledge on what we can access and how.
• Professionals to be educated on where to signpost carers to.
• Recognition for carers and the role we play in caring for our loved ones across NHS and Social Care services.
• Appropriate access to services that can support us in our role.