Enter and view: Broseley Medical Centre

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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Shropshire visited Broseley Medical Centre on 14/03/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed that throughout our visit we were very aware how comfortable patients were in engaging with all the staff. All the patients we spoke to were very pleased to have the opportunity to talk about their experiences and express their appreciation of the practice.

The recommendations within the report state continues to collect information from patients and their carers about their communication needs in the context of the high priority this practice puts on personalised care. Implements ways of collecting communication information from those patients that don't visit the Practice e.g. through the Practice Facebook page and website. Trains all staff on the requirements of the ‘NHS Accessible Information Standard'. Clarifies, for the benefit of both patients and staff, the situation in respect of hearing loops and ensure that suitable training and sufficient signage is provided. Considers the effectiveness of the markings on the car park for the disabled car parking spaces and the potential trip hazard of the low kerb stones at the entrance to the access pathway.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Complaints
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Caring, kindness, respect and dignity
Other
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Broseley Medical Centre

Details of people who shared their views

Number of people who shared their views
16
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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