Insight bulletin - themes of 2023 - December

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Summary of report content

Healthwatch Surrey report on key themes in their data in 2023. 

Key themes include:

  • Involving people: does feedback make a difference?
  • Access to GPs
  • The impact of not communicating with compassion
  • Coordination of appointments

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Waiting Times and lists for treatment
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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