Enter and View: Carmel Lodge Care Home

Healthwatch Cheshire East undertook an Enter and View visit of Carmel Lodge, Macclesfield on 25 September 2023. Eight residents and five relatives filled in their survey.

Carmel Lodge is a 36-bed residential home, also providing care for residents with Dementia and Alzheimer’s.

GP care at the home is provided by Middlewood Partnership GP practice. They come to the home to do a weekly ward round but will come out more often if required.

All five relatives who responded to our survey said that their loved ones had access to a doctor. Five of the eight residents who responded said they had access to a GP. One resident responded that they do not have access to a GP, one resident said they sometimes had access to a GP and one resident did not respond to this question.

There is a hair salon in the home and the hairdresser attends once a week, the day is displayed on a board in the reception area. There is also a chiropodist who attends every six to eight weeks but will attend earlier if needed. The residents pay for this themselves.

Six out of eight resident respondents said that they had access to a dentist. Two residents did not respond to this question. Six out of eight resident respondents confirmed that they had had access to an optician. Two residents did not respond to this question.

The residents all appeared to be clean, tidy, comfortable and well cared for.

The care home has two Lifestyle Coordinators, one who works full time and one who works part time as a Care Assistant and part time as Lifestyle Coordinator.

The report contains recommendations.