Enter and view: Threen House

Healthwatch Ealing undertook an Enter and View visit to Threen Nursing Home on 7 November 2023.  They spoke to 25 people. This visit is part of a series of E&Vs for homes that are rated as Requires Improvement.

Building and facilities

There is a code lock on the front door. A member of staff needs to enter the code for anyone to enter or exit.  There is a house cat on the premises that residents enjoy taking care of. 

Residents are free to customise their rooms. Family members are able to come in advance of their relative moving in to decorate before their first night at the home.

Residents felt the home was very comfortable.

However, Healthwatch didn't see many examples of dementia-friendly signage in the home.  They felt that the menu and activity notices were in small print and hard to read.

Food and nutrition

Healthwatch witnessed staff wearing plastic aprons and following food hygiene protocols when serving food to residents.

One resident particularly enjoyed Fish and Chips Fridays, but another felt they weren't given food options often.

Staffing

Staff felt management was very supportive.  They got adequate break and handover time.

The report contains 5 recommendations and a response from the provider.