Enter and view: Woolston Mead

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Summary of report content

Healthwatch Sefton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sefton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Sefton visited Woolston Mead on Wednesday 21st February 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation.

The issues raised by Healthwatch Sefton include: The registered manager left the premises not long after the Enter and View visit started and was unable to stay for the visit despite this being an announced visit. Members of the Enter and View team were not asked to sign in on arrival. Fire doors blocked with boxes. One fire door led to steep stairs which had an unlocked wooden half door across which then opened back into the fire door. Two communal bathrooms led into private bedrooms and the door opened up directly into their toilet area.

There were 10 recommendations documented within the report.

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General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Tulip Care Limited

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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