Mystery shopping c-card scheme at pharmacies

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Summary of report content

Mystery shopping was carried out between14-25 May 2018. The aim of the mystery shopping is to quality assure C-card sites.

The main findings in the report inform the C-card scheme, when it is advertised and delivered appropriately and effectively works to a high standard. However, many places are unfortunately failing to deliver this service in an appropriate way. Therefore, a number of recommendations should be put into place in order to continue to deliver the scheme to the standard it is intended. One main link between the pharmacies delivering a ‘good to excellent’ service is the training aspect as these pharmacists have been participants on the C-card full training scheme.

There are 4 recommendations documented within the report in reference to confidential, stock, retraining and C- card registration process.

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General details

Local Healthwatch
Healthwatch Redbridge
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Sexual health
Name of service provider
NHS England

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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