Report on health services received prior to being referred to Saint Francis Hospice

Saint Francis Hospice (SFH) was commissioned to conduct a survey for Healthwatch Redbridge to report on services which people received prior to their referral into SFH services.

28 surveys were completed by the 28th February 2018.

This finding demonstrates that waiting times can vary depending on the clinics but generally people were satisfied with their consultant appointment waiting times. Majority of respondents felt that doctors and nurses answered their questions. This would suggest that in some instances time may be a restraint for health professionals to spend sufficient time answering fully the queries that people may have. It could be suggested that hospital assessment processes could include a question relating to loneliness and/or isolation so that a referral to support groups or for counselling can be offered if needed.