Enter and view: The Warren
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Healthwatch Norfolk gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Norfolk to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Norfolk visited The Warren on 30th July 2018.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Norfolk observed a well maintained, bright, clean and fresh building. Friendly and homely atmosphere. Staff were caring and respectful towards residents. There appears to be a good range of activities offered to residents.
The ideas to take forward were books/magazines to be made available on the tables in the lounges for residents to browse through whilst sitting. Continue with encouraging residents to add a “wish” to the tree to explore a new activity for residents.