Enter and view: Austhrope House Nursing Home

Healthwatch Norfolk gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Norfolk to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Norfolk visited Austhorpe House Nursing Home on 3rd July 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Norfolk reported the building is in need of some refurbishment. Staff were observed in the main as very caring about the residents although we had some concern about the manner in which one resident was moved with the use of a hoist. Relatives spoke about staff being kind but not always being able to provide what was requested (e.g. change of room, or visits out due to practical difficulties or lack of appropriate, affordable transport). The residents Healthwatch Norfolk saw appeared clean. Healthwatch Norfolk were impressed with the many varied activities that take place and the efforts of staff to bring in new ideas and different people from the community.

The ideas to take forward were set up a book case and ask relatives and local residents to donate unwanted books (maybe appeal for donations of books in the local parish magazine or church?). Installation of air conditioning in the conservatory or blinds (if not already in place). General refurbishment – painting and decorating. Establish a bi-monthly relatives meeting or have a suggestions or comments box. Look to purchase a gazebo to enable better use of the garden area. Explore whether the charity Nancy Oldfield Trust could help with the resident who would like to go fishing. Turn small lounge into reminiscing room (perhaps ask a local school if it could help with the project). Consider having pictorial menus available for residents.