Enter and view: Banksfield Nursing Home

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Lancashire visited Banksfield Nursing Home on Tuesday 1st May 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Banksfield Nursing Home is a 42 bedded unit set over two floors with the Elderly Mentally Infirm unit being housed on the first floor. There are 20 bed spaces on the ground floor and 22 bed spaces on the first floor each served by two lounges. The facility is also served by a hairdresser, dining area, and a sensory room (on the first floor) was in the process of being completed. Environmentally Healthwatch Lancashire considered that there were areas that would benefit from a “refresh” in terms of décor. Similarly, the manager told us that the garden areas had already been earmarked for improvement with a “Proposed new garden plan” on display in reception. Representatives considered the atmosphere at Banksfield to be calm and caring and we observed staff treating residents with kindness and respect. Residents were generally positive about the home particularly in respect of care and food, with staff being positive about all aspects of the service.