Enter and view: Chaseside Care Home

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Lancashire visited Chaseside Care Home on Tuesday 20th February 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Chaseside Care Home is a small Dementia specific facility in an attractive area of Lytham St Annes. Healthwatch Lancashire were welcomed by Chris the Manager and he made himself available throughout our visit. Representatives particularly noticed the warm and busy atmosphere and how residents were confident in engaging with staff and visitors. Residents who responded to the questionnaire were generally positive about the service and told us that they frequently went on walks to the park opposite. Staff Healthwatch Lancashire spoke to were positive too and spoke well of their manager and deputy manager. The facility was decorated in a clean and functional manner, however representatives felt it looked a little bare and could have been homelier. Healthwatch Lancashire felt that Dementia specific provision could have been more imaginative, with more regular use of the therapy room. Two of the public bathrooms required attention. The deputy manager (who is relatively new to post) was very enthusiastic and told Healthwatch Lancashire that he was receptive to innovation and change and that improvements to the décor were currently under consideration.