Enter and view: The Robins Surgery

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited The Robins Surgery on 14/05/2018.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed.

The main recommendations informed that the chairs in the waiting room be replaced and steps taken to ensure that vandalism does not recur. Although the surgery has made headway with increasing the time with a GP there is still room for improvement. Some form of air conditioning be put in the consultation room to improve the environment for patients.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Other
Staffing - levels and training
Quality of treatment
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
The Robins Surgery

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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