Enter and view: Hornchurch Care Home

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited Hornchurch Care Home on 13/03/2018.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were positive and the report includes a number of recommendations.

The recommendations informed that consideration be given to the provision of a large picture or mural on the wall opposite the bench seats in the corridors. Consideration be given to providing pots of shrubs/flowers to brighten up the patio garden - it appears rather bare. Consideration be given to more varied colours when redecoration takes place - particularly around door frames etc. The cleaners’ cupboard in the kitchen be kept locked.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Triage and admissions
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Building, Decor and Facilities, including health and safety
Public consultation and engagement
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Hornchurch Care Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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