Enter and view: Rainham Health Centre

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited Rainham Health Centre on 15/05/2018.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed.

The main recommendations informed that patients’ identities be checked before repeat prescriptions are issued. Arrangements be sought for ensuring that the limited parking facilities available are used only by those attending the Health Centre for the clinic or GP surgeries. The practice consider the possibility of providing additional GP and/or practice nurse cover, including a female GP, to relieve the pressure on existing GP staff. The practice consider introducing regular staff meetings. The practice consider introducing regular training and appraisal of staff. Hand sanitizer gel dispensers be made available, particularly in reception