Quarterly report July to September 2023

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Summary of report content

Healthwatch Wiltshire report on their activities and achievements in Q2 2023/24.  During this period:

  • They heard from 278 people about their experiences of health and social care and provided 50 people with advice and signposting information
  • Key focus areas and topics included working with minority groups, children and young people’s wellbeing, and staff and volunteers taking part in enter and view training

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Quality of treatment
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Dentist
General Practice (GP)
Inpatient care/General inpatients
Ophthalmology
Orthopaedics and fracture clinic
Pharmacy

Details of people who shared their views

Number of people who shared their views
278
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