Quarterly report April to June 2023

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Summary of report content

Healthwatch Wiltshire report on their activities and achievements in Q1 2023/24.  During this period:

  • They heard from 152 people about their experiences of health and social care and provided 35 people with advice and signposting information
  • Published 2 reports
  • Key priorities for 2023/23 are hospital discharge and care at home/virtual wards, children and young people’s wellbeing, mental health and autism, and access to GP services

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Quality of treatment
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Patient Transport and NEPTS
Screening services and testing

Details of people who shared their views

Number of people who shared their views
152
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