Woodview children development centre report
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This report gives an overview of the results and responses from Healthwatch Halton survey on services provided from Woodview Child Development Centre and other feedback supplied directly to Healthwatch Halton.
During the past 12 months Healthwatch Halton have received an increasing number of comments and concerns from parents of children accessing the services provided from Woodview Children’s Centre. Initially Healthwatch Halton logged the concerns as normal and included the data in our standard quarterly reports. As concerns continued to trickle in Healthwatch Halton contacted Bridgewater NHS Community Healthcare FT to find out a bit more about the services provided and to gain the Trust’s view of the issues.
Healthwatch Halton arranged to visit the centre in October 2017. They met with the Clinical Service manager and discussed the service and the issues it faced. These were: Long waiting times for referral, staff shortages – difficulties in recruiting specialised staff, i.e. OT – 18 months, Poor communication, high DNA’s. While acknowledging the issues raised, the service did feel that part of the problems they have were from parents having unrealistic expectations of the service. Healthwatch Halton felt that we needed to gather more feedback on the service to get a clearer picture.
Healthwatch Halton decided to carry out a short survey with the aim of looking at what was good and what could be better about the services from Woodview. They launched an online survey asking for views on the service in December 2017 and this ran until March 2018. The survey was promoted widely including through our e-bulletin and social media accounts. It was also sent to the three local special needs schools and a copy emailed to the Clinical Services Manager at Woodview Child Development Centre. In total 82 responses have been received. One response was a duplicate submission, it was removed, leaving a total of 81 responses. In addition to the survey responses Healthwatch Halton received feedback on the service from another 13 people via email and phone calls.