Enter and view: Forest of Dean Minor Injury and Illness Unit
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Healthwatch Gloucestershire undertook an Enter and View visit to the Forest of Dean Minor Injury and Illness Unit on 29 November 2023. This was part of a wider project being undertaken on the issue of Urgent and Emergency Services.
The visiting team was warmly welcomed into the unit and there was a calm and friendly atmosphere in the unit across the visit. The feedback received from patients was, without exception, positive; they felt listened to, understood possible next steps and were complimentary of all staff.
There was evidence of good team working with staff working together, for example, staff covering reception (regardless of role) and triage.
Patients were seen quickly, even during busier times. Short delays were only experienced when X-rays were needed or further advice was being sought.
The majority of patients spoken to on the day of the visit were walk-ins. A number of these reported attending the unit rather than accessing their GP practice.
The waiting room and toilet facilities were clean. There was information available for patients in relation to the MIIU process and other NHS services. Information appeared to be up-to-date and relevant. There was a list of staff on duty on the day of the visit and this included their role. There was some choice of seating for patients to use, including access to a couple of wheelchairs that patients could use while in the hospital.
The unit is clearly embedded in the local community and a number of patients expressed their concern about it relocating to Cinderford in Spring 2024. Some patients said they would find it easier to travel to Gloucester or Newport.
The report contains two recommendations about access to mobility aids and regular reviews with patients.