Bi-annual enter and view summary report
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During 2018/2019, Healthwatch Derbyshire were re-commissioned by Derbyshire County Council (DCC) to conduct a range of unannounced visits to 13 of their 26 residential services across the county. The service profile and range included 11 services supporting older persons and two services supporting people who have learning disabilities/ difficulties.
This bi-annual summary report collates the findings gathered across the range of visits undertaken on the specific dates as set out in Section 2 of this report.
The summary of key data and findings across all visits includes:
Each visit on average took approximately three and three-quarter hours to undertake. Observations by ARs generally included the full range of residents/clients and staff present during the visit, plus any visitors who were present. Due to the nature of the capacity limitations of many residents/clients, discussions and/or questionnaire-based interviews were restricted. In total:- (i) 21 individual residents/clients were engaged with and participated within their capacity in responding to questionnaire-based interviews. Many other residents in each setting were observed (ii) 13 relatives/friends participated in questionnaire-based interviews (iii) 24 members of staff participated in questionnaire-based interviews. Healthwatch findings were generally comparable to the previous reports issued with good overall care standards maintained and a range of individual improvements noted. Healthwatch findings were mostly aligned with the current CQC’s published reports positive findings. Residents and relatives continue to consistently express an appreciation of the high quality of care experienced and confidence in the staff delivering care. Residents felt safe and both residents and relatives felt confident in raising concerns if they had any. Building maintenance (internal and external) was generally noted to be of a high standard. Home reports reflected some concerns with organised programmes of activity with five of the seven homes indicating the wish for a greater range and frequency to be offered. Residents continue to speak positively about the quality of food/meals received and the choices offered. Improvements in the maintenance of the garden areas were noted across the homes.
This report contains 8 recommendations in specifically around equipment, staff training, activities and the environment.