Mental Health information review on Bury GP websites review

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Summary of report content

Healthwatch Bury has identified Mental Health (MH) as one of its priority areas of work. As part of this work Healthwatch Bury explored people’s experiences of going to their GP’s to discuss mental health issues. To support this work, Healthwatch Bury also looked at all the Bury GP practice web sites to assess what information and sign posting is available for patients.

During the month of December 2017 Healthwatch Bury reviewed all Bury GP websites to ascertain what specific mental health information they contained. We also looked at whether the information and signposting is easy to find, how appropriate the language and messages on mental health were.

The findings indicated that developing the information held on GP web pages can help to support patient, carers and families, develop their knowledge and ability to manage their own mental health and wellbeing. As the population becomes even more IT savvy and more online services are created an informative and user friendly web site will be key.

This report contains 5 recommendations.

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General details

Local Healthwatch
Healthwatch Bury
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Remote appointments and digital services
Written information, guidance and publicity
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Not known

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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