Enter and view: The Red House

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch Bucks visited The Red House, on 20/11/2018.

When we visited, The Red House House provided care for 24 residents, many of whom live with advanced dementia. Healthwatch Bucks spoke to 10 residents, 3 members of staff and 2 visitors and observed a further 4 staff and 5 residents.

The summary of findings included: More meaningful activity taking place than on Healthwatch Bucks previous visit; Some staff still need support when interacting with residents in a dignified manner.

This report contains 8 recommendations.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Public consultation and engagement
Parking and transport
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Mr & Mrs P Sohanpaul

Details of people who shared their views

Number of people who shared their views
15
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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