Enter and view: Bentham Road Health Centre
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Healthwatch Blackburn with Darwen Enter and View representatives conducted an unannounced Enter and View visit at Bentham Road Health Centre on Wednesday 13 June 2018 at 10:00 -12:25 to collect views directly from patients, carers/family members and staff on their experiences of this GP surgery.
This report is based on responses from 25 patients, 13 members of staff, 4 carer/family members and we undertook 2 observations.
The key findings are: 100% of patients and carers/family members felt that the GP/Nurse they last saw at the surgery was excellent, very good or good in giving them enough time. 100% of patients and carer/family members felt that the GP/Nurse that they last saw at the surgery was excellent, very good or good at listening to them. 100% of patients and carer/family members felt that the GP/Nurse they last saw at the surgery was excellent, very good or good at explain tests and treatments to them. All carer/family members rated Bentham Road surgery as excellent or very good, felt that their appointments were long enough, felt listened to and that they were treated with dignity and respect. 96% of patients felt that they were treated with dignity and respect at Bentham Road Health Centre and 95% of patients found the information that they received in their appointments helpful.
The recommendations are: To provide information about British Sign Language Support, hearing loops and available translation services in the waiting area. To relocate a row of three seats near to Reception to a different area of the waiting room to enable privacy for patients at the Reception desk. To make amendments to the website and keep this updated. To promote and increase awareness of Patient Participation Groups, reinstate regular meetings and use Healthwatch and NAPP how to guide. To ensure people know about the complaints procedure.