Enter and view: Bedford Hospital, 15 steps review

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Summary of report content

This is a report by Healthwatch Central Bedfordshire. Young Healthwatch volunteers visited two hospitals in the area to 

Young Healthwatch Central Bedfordshire volunteers (YHW) were invited to visit Bedford Hospital on Tuesday 1st August 2023, to 

inspect and review several departments; Accident & Emergency, Pediatrics, Neonatal Wards and the Neonatal Intensive Care Unit 

(NICU). Ten relatives of children admitted to the ward were spoken to, in addition an unrecorded number of staff were spoken to.

There are recommendations in this report.

  • On food to improve the offer for different needs, the quality, menu format, and drinks.
  • On patients and carers to reduce waiting times, improve communication around waiting times, promoting play specialists.
  • On staff increasing the number of staff, and look at introducing play specialists.
  • In general making hospital maps easier to see, decoration, a phone in the peadiatric ward, smaller chairs for waiting children, clearer signage, information in different languages.

There are no follow up actions in this report.

However there is a response from the matron thanking the volunteers for their visit and taking on board suggestions. 

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General details

Local Healthwatch
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Maternity care
Paediatric care

Details of people who shared their views

Number of people who shared their views
10
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