My Voice Matters: Experiences of refugees accessing and using health and social care

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Summary of report content

This report is by Healthwatch Bath and North East Somerset. It is part of their My Voice Matters work in which others write reports for the office. In this report the author has done the work in collaboration with Healthwatch Bath and North East Somerset for their degree.

The project looks at refugee experiences of healthcare access in the area. A total of 16 refugees, 4 from NHS and GP surgeries, 5 from voluntary sector organisations and 2 from Local Authorities who worked with NHS participated in the study. Thematic analysis was used to examine the data collected from the interviews.

The author began by carefully reviewing the interviews in order to become familiar with the facts. Nvivo software was then used to methodically code the material.

There are recommendations in this report. 

The recommendations focus on the need for better access and adaptations for refugees to access healthcare support. In addition there should be support from government and local groups to assist in information and other support.

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Bath and North East Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Dentist
Emergency department (inc A&E)
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
27
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