Improving the outpatient experience: Patient feedback from deliberative engagement workshops April to May 2023
Download (PDF 989.23 KB)Summary of report content
Healthwatch Brighton and Hove, supported by Healthwatch East Sussex and Healthwatch West Sussex ran deliberative engagement sessions with local people about hospital outpatients.
A total of 31 people gave their views on four aspects of the outpatient management service. These measures are intended to improve patient satisfaction, management and outcomes.
- Advice and Guidance (A&G)
- Utilising system capacity inclusive of Patient Choice (Patient Choice)
- Patient initiated follow-up (PIFU)
- Reducing ‘Did not attends’ (DNAs)
There are recommendations in this report.
- Involve patients in their care.
- Communicate with the patient throughout their journey
- Ensure GPs are aware of and trained accordingly in all new healthcare initiatives.
- Take patients individual needs into consideration and adapt care, communication, and treatment accordingly.
- Ensure the infrastructure supports the transformation.
- Provide clear, concise patient information.
- Publicise the transformation widely and in accessible formats.
There are follow up actions in this report.
The findings were sent to NHS Sussex Head of Outpatient Transformation and the Director of
Elective Care and a response is attached at the end of the report.