Quarterly impact report – July to September 2023

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Summary of report content

This report is by Healthwatch Surrey. The document is a summary of recent feedback and the impact work that has been done over the period July to September 2023.

A total of 106 people were assisted through the helpdesk function.

Views on a wide variety of services across health and social care are summarised in the report.

There are no recommendations in this report. However as this is a summary of feedback and work completed one set of recommendations is not required.

There are no follow up actions in this report. However impact is demonstrated where appropriate.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
NHS 111

Details of people who shared their views

Number of people who shared their views
106
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