Enter and view: Colwell

Healthwatch Isle of Wight gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Isle of Wight to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Isle of Wight visited Colwell on 2nd December 2013 and 3rd December 2013.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Isle of Wight feel that the visits were very positive. The ward was full at the time of both visits, many patients had high needs and were unable to communicate - 16 patients were ‘confused’, 10 were classed as being at ‘high risk of falls’. The ward had only 4 staff on throughout the night only two of which were trained nursing staff which could be challenging if there was an incident. The staff were friendly, welcoming and passionate about their roles even though there were frustrations over staffing levels and the high needs of some of the patients. Everyone that we approached was happy to speak with us. Although cluttered, the ward appeared clean and well lit. Most patients and relatives were happy with the food available and drinks are readily available with water jugs being on tables.

The report includes 5 recommendations in relation to the themes around environment, staffing and equipment.