Black Asian and Minority Ethnic GP Patient Experience
Download (PDF 2.76 MB)Summary of report content
This report is by Healthwatch Ealing. In this project Healthwatch Ealing spent four months speaking to people of different ethnicities in the area about their experience of GPs.
A total of 430 people were spoken to face to face to fill out a survey.
Findings included the following:
On Service Access
• Quicker GP appointments and hospital referrals.
• Priority for children and vulnerable adults.
• Increased availability of in-person appointments.
• Improved booking processes - better telephone access and simpler online systems.
• More consideration for working patients.
• Ability to self-refer for specialist treatment or tests.
• Better access to test results.
• Greater staffing levels at hospitals.
• More services located at GPs.
• Better access to NHS dentistry.
On Services, More Generally
• More holistic GP consultations (ability to discuss multiple issues, greater levels of involvement).
• Greater empathy and understanding from reception staff.
• Greater consistency of clinical staff, and medical record keeping.
• More affordable medication.
• More effective complaints process, plus greater awareness.
• More chairs in GP waiting areas.
On Language and Information
• Bilingual staff at GPs.
• Provision of interpreters
• Better communication with patients – especially by hospital clinicians.
• Better training all-round.
There are no recommendations in this report.
There are no follow up actions in this report.
However further collaboration with providers is requested following the report.