Enter and view: Innage Grange

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Shropshire visited Innage Grange, on the 21/02/2014.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings included the visiting team noting the amount and diversity of activities available to residents, from the books, DVDs and Hair Salon that residents could independently access, to organised activities such as the day-care and the ‘dignit-tea’ party, to the use of music and dance in the facilities. The visit team felt it encouraged resident to make choices over what to do and created an interactive atmosphere. The Nurse Managers explained they have asked for funding to install facilities for cinema nights, which indicates that they explore new ideas for activities. The visit team also noted high levels of interaction between staff and residents in the communal areas, such as the use of the ‘Butterfly Approach’, the use of music and dance, the games such as dominoes. This was reiterated by the staff informing us they were encouraged to interact with service users by the management.

Healthwatch Shropshire recommend that, as a minimum, Innage Grange will continue to provide present standards of care and that respect for people’s dignity continues.