Diabetes Care and Support in Shropshire

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Summary of report content

Healthwatch Shropshire undertook research into diabetes care and support in Shropshire. Between April and July 2023, 211 people responded to their survey, which was developed with NHS Shropshire, Telford and Wrekin and the Shropshire Public Health team.

Key findings:

Care Plans

• 71.4% of people said they didn’t have a written care plan, 9.5% did have one and 19% were unsure.

• The percentage of those with Type 1 diabetes who don’t have a care plan was lower at 64%.

• There was no correlation between the length of time since diagnosis and likelihood of having a written care plan.

Care and support

• The Diabetes UK ‘care essentials’ that were being provided to most respondents were: free flu jabs (87%), blood pressure checks (84%), blood glucose tests (77%), eye screenings (77%) and cholesterol checks (65%).

• Those provided the least were: emotional and psychological support (5%, advice on diet (20%), group education course (24%), and care from diabetes specialists (33%).

Specialist support

• 60% of people with Type 1 Diabetes received specialist support.

• 36% of people with Type 2 Diabetes received this support.

The report contains recommendations around provision of a range of approaches to education, establishing patient groups for peer support, increasing use of written care plans, considering offering psychological support, reviewing how lifestyle support is provided. The report also contains responses from NHS Shropshire, Telford and Wrekin, and from Public Health Shropshire.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Diagnosis
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Quality of treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS Shropshire, Telford and Wrekin, and the Shropshire Public Health team
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diabetes care
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
211
Types of long term conditions
Diabetes
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