Enter and view: Neath House

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Summary of report content

This is an Enter and View report by Healthwatch Milton Keynes. 

This was an announced visit. Healthwatch Milton Keynes visited the care home and spoke to 9 residents and 4 family members with the aim of understanding how people were cared for.

There were recommendations in the report.

  • If support with activities or for residents living with dementia, would be helpful, there are a number of local memory clubs who would be happy to have a discussion about what they could offer to enhance your Home’s current programmes.
  • Explore ways of improving the lighting in the corridors on the ground floor, this could have a positive effect on both staff and residents if lighting levels were able to be improved.
  • Consider ways of alleviating isolation for those residents that have difficulty leaving their rooms, perhaps more one to one time with care staff, more time in group situations, enlist the help of volunteer groups such as befriending services to sit and talk with residents.

There are follow up actions in the report. The provider has given a response detailing these.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Milton Keynes Council
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Neath House

Details of people who shared their views

Number of people who shared their views
13
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