Enter and view: Tara's Retreat Care Home
Download (PDF 365.82 KB)Summary of report content
Healthwatch Hertfordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hertfordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Hertfordshire visited Halton Tara’s Retreat on 27th March 2014.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Hertfordshire are satisfied that NICE guidelines 1 and 2 of Quality Standard 50 (Mental Wellbeing of Older People in Care Homes 2013) are being considered by providers.
The report contains 4 recommendations. These include to review the potential benefits for residents and staff in having an HCPA Nutrition Champion. Review the potential benefit for residents and staff in using the HCPA Smile Service. Introduction of iPads /notebooks etc. to facilitate communication with residents with dementia care needs. Consider fixing a doorbell sign (as distinct from night bell).