Enter and view: Barrowford Surgery
Download (PDF 435.2 KB)Summary of report content
Healthwatch Lancashire undertook an Enter and View visit of Barrowford Surgery on 10 June 2023. As part of their visit, they spoke to 9 patients and 8 members of staff.
Appointments can be made over the phone, online or via a walk-in at the surgery. Patient enquiries are managed through a triage system with all members of staff trained in Care navigation. Non-urgent enquiries are triaged by a member of staff who will then allocate an appointment with a clinician or refer the patients to the local pharmacy.
Staff explain why patients may be referred to other providers instead of their GP so that they are aware of the options that are available to them. This is intended to ensure patients know they are directed to appropriate care.
Patients can make their appointments through the NHS app which can be triaged online. The app will ask them to provide details and photographs if necessary to assist the triage process.
Facilities and services provided by the surgery include a self-check in system, waiting areas, reception office and clinical rooms.
Overall, the feedback from patients was positive with 88% of responses being positive about the quality of care and the attitude of staff.
The report contains six recommendations.