Enter and view: Peaker Park Care Village

Healthwatch Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Leicestershire visited Peaker Park Care Village on 10 April 2014.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings included the residents all appeared well cared for, clean and comfortable. The rooms were clean, bright, airy and most with good views. To personalise and identify their rooms, all residents were able to choose their own picture to put in the wall frame outside their door. The rooms were well appointed all with en-suite facilities. There are a number of large bathrooms providing specialist equipment such as hoists for residents with specified needs. It was noted that these bathrooms were dark with no natural light. The nursing stations are strategically placed in the units and with good views up and down the corridors. We were told that regular call bell audits are carried out to ensure that at all times there are prompt responses. We observed this activity being carried out, call bells being answered, and we noticed that staff carried electronic devices to ensure a quicker response. Information on residents and relatives is up to date and regular audits are carried out. The care plans we were offered to view were clear, comprehensive and up to date.

Healthwatch Leicestershire raised 7 recommendations in relation to identification, safeguarding information and uniforms.