Enter and view: Romford Grange Care Home

Download (PDF 226.03 KB)

Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited Romford Grange Care Home on 26/04/2014.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed and the report includes a number of recommendations.

The main recommendations informed that the lack of privacy to an office with personal files of the residents must never. The usage of covert medication is questioned – the staff questioned did not know if DOLS had been put in place. The condition of the garden should be improved, the many hazards is of concern. The dining room being in such a noisy lounge, this puts people who want to eat in peace and quiet at a disadvantage.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Medication, prescriptions and dispensing
Administration (records, letters, results)
Caring, kindness, respect and dignity
Other
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Romford Grange Care Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.