Enter and view: Sandwell General Hopital
Download (PDF 647.6 KB)Summary of report content
Healthwatch Sandwell gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sandwell to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Sandwell visited Sandwell General Hospital on Thursday 29th May 2014.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation.
The report includes 4 recommendations. These include staff ensuring that the red tray system is working effectively and that all patients in need of support are properly assisted. Patients should be involved in all aspects of their care and be able to recognise that this is being done. Where this is difficult their families and carers should be properly consulted. There needs to be a process for assessing the dependency of patients on individual wards and appropriate staffing provided. Staff should be congratulated for their adherence to protected mealtimes and their ability to challenge visitors to the wards outside of normal visiting hours.